Terms of Service

The provider is Neithra Technologies – Fabian Lorenz, Thaler Weg 2a, 51647 Gummersbach, Germany. Customers are exclusively businesses (entrepreneurs within the meaning of Section 14 of the German Civil Code), legal entities under public law and special funds under public law; the service is not offered to consumers. The customer confirms this when registering and when ordering; the confirmation is stored with a timestamp. Deviating terms of the customer apply only if the provider has agreed to them in text form.

Quotrail reads incoming requests for quotation from Excel, CSV and email files, suggests items from the customer’s catalog, applies the pricing rules stored by the customer and produces a draft quote for review. The provider makes the software available over the internet and maintains it. The functionality available in the application when the contract is concluded is decisive; announced integrations become part of the contract only once they are released.

Quotrail is a working tool. Suggestions, analyses, statuses, deadlines and templates are aids based on the data you and your customers enter. You decide on your own responsibility whether and how to use results and check them for accuracy and suitability for your case before using them. Content generated automatically or with AI (e.g. matches, draft prices and quotes, analyses, answers of the support dialogue) consists of non-binding suggestions and may be incorrect or incomplete; the customer checks it on its own responsibility before using it. Quotrail is software and provides no legal, tax, investment or other advice; it does not replace a qualified professional review. The customer reviews and is responsible for prices, conditions and quotes; Quotrail never sends quotes on its own and is not an accounting or archiving system.

The presentation of the plans on the website is not a binding offer. By submitting the order in the account area (button “Place binding order”) or by completing the payment process at Stripe, the customer makes a binding offer. The contract is concluded when the provider confirms the order by email. Individually agreed plans are concluded with the signed proposal. Plans whose net monthly price in the billing currency exceeds 1,000 (currently “Company” and “Group”, and all plans in US dollars) are not ordered online; they are offered individually after a personal call and paid by invoice and bank transfer.

The contract runs for an indefinite period and is billed monthly. It can be terminated without a minimum term effective at the end of the current billing month — in the account area of the application or by email. Individually agreed terms follow from the respective proposal and end when the agreed term expires. The right to terminate for good cause remains unaffected.

Fees consist of a one-time setup fee and a monthly fee for the selected plan. Prices are stated exclusive of taxes; applicable taxes are determined at checkout or invoicing. The monthly fee is charged in advance. The setup fee and the first monthly fee are charged when the payment process at Stripe is completed. Plans ordered online are collected from the payment method stored with Stripe when due; invoices payable by bank transfer are due within 7 days. There is no per-document billing; the usage limits stated for the plan define the scope of the service.

The provider’s VAT identification number is DE338072244. Where the provider supplies a business customer established in another EU member state that uses a valid VAT identification number, the invoice is issued without German VAT and the recipient owes the tax under the reverse-charge mechanism (Article 196 of Directive 2006/112/EC and the law of the recipient’s Member State).

Plans ordered online are paid through the payment service Stripe by card (with 3-D Secure), Apple Pay or Google Pay; direct debit is excluded. Companies based in Germany pay in euros; German VAT at the current rate of 19% is added to the net prices. Companies based in another member state of the European Union pay in euros without German VAT under the reverse-charge mechanism (Article 196 of Directive 2006/112/EC and the law of the recipient’s Member State); this requires a valid VAT identification number, which is checked against the European Union’s database (VIES) — without a confirmed number an online order is not possible, and a contract already concluded ends with a full refund if the number is not confirmed. Companies based in Switzerland pay in euros, all other companies based outside the European Union in US dollars; the service is not subject to German VAT (place of supply outside Germany, Section 3a (2) of the German VAT Act), and the invoice shows no German VAT. Plans agreed after a call are paid by invoice and bank transfer. The company location stated at registration is decisive. Access to the software is enabled only once payment has been confirmed. If a payment has not been received 3 days after its due date, access is suspended until it is received; the data is retained. Access is restored as soon as payment is received.

The provider announces price changes in text form at least six weeks before they take effect. The customer may then terminate effective on the date the change takes effect.

The customer provides catalog and pricing data in a suitable form, names the persons authorized to approve, keeps credentials confidential and ensures that its users comply with these terms. The customer is responsible for the lawfulness of processing the data it enters.

Data the customer needs outside the software — in particular approved quotes and exports to other systems — is backed up by the customer in its own systems. Backing up the data stored in the service remains the provider’s task; it backs it up daily.

The provider operates the software with the care of a prudent businessperson and strives for high availability. A specific minimum availability is committed only where the chosen plan expressly states one or it is separately agreed. The provider announces maintenance in advance where possible and carries it out outside normal business hours where possible.

The provider usually answers support requests by email or contact form within 2 business days. On-call service or fixed response times exist only where separately agreed.

The customer reports defects in text form with a comprehensible description. The provider remedies defects within a reasonable period. If this fails, the customer may terminate the contract without notice; fees paid in advance for the period after termination are refunded.

All data provided by the customer remains the customer’s data. The provider processes personal data on the customer’s behalf under the data processing agreement at https://quotrail.com/rechtliches/avv, which is deemed concluded upon acceptance of these terms. Customer data is not used to train models.

The customer can export its data as a ZIP archive in the account area at any time and delete its account there itself. After the contract ends the provider deletes the data within 30 days; accounts without an order, payment or ongoing checkout are deleted no earlier than 30 days after registration and seven days after sending the deletion notice by email. Invoice data that the provider must retain by law is restricted rather than deleted.

Quotes are commercial correspondence subject to statutory retention periods (six years under German commercial law; the customer confirms the period applicable to it). This duty rests with the customer; the software is not an audit-proof archive and the customer stores approved quotes in its own systems.

(1) The provider is liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, for fraudulently concealed defects and to the extent of an expressly assumed guarantee.

(2) For slightly negligent breach of an essential contractual obligation, the provider’s liability is limited to the damage foreseeable when the contract was concluded and typical for the contract. Essential obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely.

(3) Otherwise, liability for slight negligence is excluded.

(4) These limitations also apply in favour of the provider’s vicarious agents and assistants.

(5) Towards businesses, liability for lost profits and other indirect damage is excluded in cases of slight negligence, unless such damage is typical for the contract and foreseeable.

(6) Strict liability for defects existing at the time the contract is concluded (Section 536a (1), first alternative, of the German Civil Code) is excluded.

(7) Claims under paragraph (2) become time-barred one year after the statutory limitation period begins, unless paragraph (1) applies.

(8) TO THE EXTENT PERMITTED BY THE GOVERNING LAW, THE SERVICE IS PROVIDED AS DESCRIBED IN THESE TERMS WITHOUT FURTHER WARRANTIES. OUR LIABILITY IS LIMITED AS SET OUT IN PARAGRAPHS (2) TO (7); NOTHING IN THESE TERMS LIMITS LIABILITY IN THE CASES OF PARAGRAPH (1).

Both parties treat all information of the other party obtained under the contract as confidential and use it only to perform the contract. This duty continues for three years after the contract ends.

The provider announces changes to these terms in text form at least six weeks before they take effect. They take effect only with the customer’s consent; if the customer does not consent, it may terminate effective on the date of the change, and until then the contract continues on the previous terms.

The choice of law and venue does not displace overriding mandatory law applicable to the particular case. No limitation, exclusion or shortened claim period in these terms applies where it is prohibited by that law. In particular, agreed service obligations and remedies that cannot lawfully be excluded remain intact; a loss is not excluded merely because it is described as indirect or consequential. These terms do not require arbitration or waive any non-waivable right to bring a claim. Business-only eligibility describes who may order; it does not remove statutory protections that also cover business purchasers, including applicable Australian consumer guarantees and small-business unfair-contract protections or New Zealand small-trade protections. No general contracting-out of those protections is agreed here.

The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods, also for customers based outside the European Union. If the customer is a merchant, a legal entity under public law or a special fund under public law, or has no general place of jurisdiction in Germany, the place of jurisdiction is Gummersbach, Germany, to the extent permitted by law. Mandatory statutory places of jurisdiction remain unaffected.

In case of any discrepancy between language versions, the German version prevails. Amendments require text form. Should a provision be invalid, the remainder of the contract remains in force.

This service is ordered for business purposes. A contract genuinely concluded by a business customer does not carry the German statutory consumer distance-selling right of withdrawal; no waiver of that right is needed. The actual purpose of the transaction is decisive. Checking a business-customer box does not remove mandatory rights.

Fees and due dates follow the confirmed order or accepted offer. A subscription pays for the agreed availability of the service during the billing period. Choosing not to use a properly provided service, or no longer needing it, does not by itself entitle you to a refund. Ordinary cancellation stops future renewals at the agreed date; it does not make properly performed earlier services free of charge retrospectively.

Personal onboarding, setup or custom work is owed and charged only where its scope and any separate price were expressly agreed before ordering. Agreed work actually performed remains payable following ordinary cancellation alone. Starting setup does not fully perform an ongoing subscription. Undelivered work, defects and valid termination for cause are assessed under the contract and applicable law; these terms do not exclude all refunds.

Legal remedies for non-performance, defects, unauthorised or duplicate charges and mandatory local protections remain available, including for US customers. Rights against your bank, card issuer and payment provider are not waived. You may raise concerns with the contact in the legal notice; contacting us first is not a condition for statutory rights. A chargeback alone does not finally decide the underlying contractual claim; an entitlement that has validly been refunded will not be collected again. This addition applies only when validly incorporated into the order or expressly agreed as a contract amendment.